If you haven't received a tracking link via SMS or email, please reach out to our support team for assistance. You can also track your order here.

We typically dispatch orders within 2-5 working days. If your order hasn't been dispatched after 5 working days, please contact our support team.

You can change your address or contact details for unfulfilled orders. Please send us an email for modification requests.

If your payment was successful but you haven't received a confirmation email, please contact us at pastelcare.co@gmail.com.

If your order status shows delivered but you haven't received it, contact our support team within 24 hours.

We strive to keep our website's stock counts accurate, but occasionally discrepancies occur. If we cannot fulfil all your items at the time of purchase, we will ship the available products and contact you about the back-ordered item. You can choose to wait for it to be restocked or request a refund for that item.

Shipping costs are calculated during checkout based on the weight, dimensions, and destination of your order. A shipping payment is included with your purchase. The price you see at checkout is the final shipping cost.

Yes, there are no shipping charges for prepaid orders over ₹500. For all orders, COD (Cash on Delivery) charges will be applicable.

Pastel Care does not accept returns due to a change of mind. However, if you contact us before your order is shipped, we can cancel and replace your order as needed.

If your parcel is damaged during transit, we will process a refund or replacement once the courier has completed their investigation into the claim.

If your parcel is lost during transit, we will process a refund or replacement once the courier has conducted their investigation and deemed the parcel lost.

For all customer service inquiries, please contact us at 9999477012