Understanding Our Refund and Exchange Policy

At Pastel Care, we focus on product quality and customer delight. However, it’s essential to understand our refund and exchange policy to avoid any confusion. Here’s a straightforward breakdown:

Refund and Exchange Policy

  1. No refund or exchange:
    • We do not offer refunds or exchanges unless the product is damaged or incorrect.
    • In such cases, a parcel opening video is mandatory.
  2. Parcel Opening Video:
    • For any complaints or queries, a video of you opening the parcel is required. This helps us verify the issue promptly.
  3. Prepaid Orders:
    • Once a prepaid order is placed, it cannot be cancelled, and no refunds will be provided.
  4. Satisfaction and Personal Choices:
    • We understand that personal preferences vary, but we do not offer refunds or exchanges based on satisfaction alone. Each customer’s choice is important, and we believe in providing accurate product descriptions.
  5. Colour Variations:
    • Please note that the colour of products may slightly vary due to screen brightness settings on different devices. The product displayed is a graphical representation.
  6. Complaints:
    • No complaints will be entertained after 24 hours of receiving the product.
  7. Broken Seal:
    • We request that customers not accept the parcel if the seal is broken.

Additional Information

After serving thousands of satisfied customers, we have learned so much from you all about creating a fuss-free and enjoyable shopping experience. We are committed to delivering that experience at Pastel Care!

Our team makes their best effort to keep our product images, descriptions, and titles as clear as possible. We request that you carefully review our products before placing an order. Making a purchase indicates that you agree to all our terms and policies.

The customer will not be eligible for a refund under the following conditions:

  • Self-placed wrong order (e.g., ordered the wrong model or product).
  • Claiming the product is not as advertised.
  • Purchased from a local store or another website.

We hope this clarifies our policy. We aim to provide the best service and high-quality products to all our customers. If you have any questions or need further assistance, please feel free to reach out to our customer service team. 

 

We are here to help and ensure you have a smooth shopping experience with us.